tripline

Refund Policy

How refunds relate to optional DMC payment methods on tripline. For final legal review.

Draft — marked for final legal review. Payment and refund wording must be confirmed by counsel before launch.

1. Optional payments

Booking on tripline does not require payment through the platform. Each DMC chooses whether to offer payment methods such as none, DMC QR / UPI, or a connected gateway. Platform fees (if any) are separate from travel-service amounts owed to a DMC.

2. DMC QR / UPI

When a DMC uses QR / UPI, the agent reports payment and the DMC confirms or rejects that report. tripline does not auto-verify bank or UPI settlement. Refunds of amounts paid outside the gateway are arranged directly between the agent and DMC according to their agreement.

3. Gateway payments

When a connected provider (for example Razorpay) is used, refunds follow that provider’s capabilities and the DMC’s commercial policy. tripline may reflect payment status in-product but does not guarantee refund timing or success.

4. Booking cancellations

Cancellation of a booking is a workflow between agent and DMC. Any financial consequence of cancellation is governed by their contract, not automatically by tripline.

5. Contact

Platform questions: Contact.